Tizeti, a broadband internet service provider, has refunded Daniel Olusoga’s N73,500. This happened after FIJ’s intervention.
In January, Daniel paid Tizeti 73,500 via Paystack for the installation of the company’s network cable.
![](https://fij.ng/article/wp-content/uploads/2024/05/image-8-473x1024.png)
When the company received the payment, one of their staff members sent a confirmation email and informed him that the installation would be done on April 6.
READ ALSO: After FIJ’s Story, LAGESC Cleans Iyana-Ipaja Pedestrian Bridge
![](https://fij.ng/article/wp-content/uploads/2024/05/image-473x1024.png)
To avoid disappointment from Tizeti, Daniel sent them a reminder via email on March 14. He told FIJ that the company’s customer care became unresponsive after he made the payment.
“Immediately after making payment, I noticed a significant decline in the responsiveness of their team, which raised concerns regarding the support I might receive in the event of issues with their service,” he said.
READ ALSO: After FIJ’s Intervention, Kuda Lifts Restriction on Student’s N827,280 Balance
There was no response from Tizeti until April 6, when a staff member sent an email to inform Daniel that the installation would be rescheduled to April 18.
![](https://fij.ng/article/wp-content/uploads/2024/05/image-9-773x1024.png)
On the morning of April 13, he received a call from a staff member of the company informing him that the installation would be rescheduled one more time. This time, it was June 30.
![](https://fij.ng/article/wp-content/uploads/2024/05/image-5-612x1024.png)
Daniel was unhappy that he would have to wait six months before enjoying the service he had paid for. This pushed him to request a refund.
He told FIJ that for three weeks, there was no word from Tizeti and he had to resort to calling the company out on X (formerly Twitter). Yet he neither got a word nor a refund until FIJ intervened.
On April 30, FIJ emailed Tizeti and also sent a WhatsApp message to Adebayo Sansa, a member of the company’s sales department, who apologised and requested Olusoga’s details to process a refund.
![](https://fij.ng/article/wp-content/uploads/2024/05/image-4-554x1024.png)
At 9:22 pm, Olusoga received a credit alert notifying him that Tizeti had processed a refund of N73,500.
![](https://fij.ng/article/wp-content/uploads/2024/05/image-3-473x1024.png)
Three minutes later, he texted FIJ that he had received the refund.
“I have been refunded. Thank you, FIJ,” said Olusoga.